In the digital age, providing exceptional customer engagement is key to improved customer satisfaction and loyalty. As technology has evolved, many legacy Siebel customers are considering modernizing their CRM applications by migrating their on-premises application to the cloud. Oracle Engagement Cloud uniquely provides both sales and services capabilities within the same cloud platform for a true 360-degree view of the customer.
How does Oracle Engagement Cloud stack up to Siebel? In this guide, we provide an in-depth feature-by-feature product comparison, exploring in length some of the known capabilities of both products from a sales and service perspective.
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