Today’s consumers are more connected than ever before, which means their retail expectations are also higher than ever. With giants like Amazon continuously raising the bar for convenience, retail innovators like Lids, REI, and Chobani are using other methods to stand apart from the competition including:

• Information surrounding products
• Customer service and account features
• Omni-channel presence
• Ways to foster loyalty and community
• Brand values and causes they support

Download our guide to learn how to meet and exceed customers’ expectations, see which retailers are breaking the molds, and catch a glimpse at what’s coming next.