The automotive industry is continuously producing innovations that feature and support wireless connectivity, sensors, AI, smart infrastructures, and automation. These innovations have seeped into many areas of the industry, from the buying process to driving to servicing.

What's fascinating is that many of the current and emerging trends share the same common denominator, and that is automation. It is changing the customer experience across every facet of the business.

Auto manufacturers, dealers, and other companies have the opportunity to use automation to create a great customer experience that results in increased sales and loyalty.

This guide explores automation's increasingly important role in the purchasing process, as well as the operation and servicing of vehicles.