Webinars

Amazon Connect: 4 Steps to Transforming Your Customer Contact Center

Amazon Connect: 4 Steps to Transforming Your Customer Contact Center

Amazon’s customer contact center handles millions of requests every day using technology that enables them to consistently provide world-class customer service. And now you can leverage that same technology to transform your own contact center with Amazon Connect! Your customers demand a great experience and a high level of service – and you can give it to them with only minutes of set up.

Amazon Connect is a cloud-based contact center service that simplifies the delivery of exceptional customer service by offering a quick, scalable deployment, easy integrations with many CRM and ticketing systems, and simple navigation and usability.

Learn more about Amazon Connect in our on-demand webinar, including:

  • Taking advantage of key features
  • Designing a personalized experience for your callers
  • How to take Amazon Connect beyond the classic contact center
  • How to manage risk related to implementation and adoption