In the digital age, providing exceptional customer engagement is key to improved customer satisfaction and loyalty. Oracle Engagement Cloud, which combines Oracle’s leading sales and service capabilities, delivers cutting-edge features that support timely high-touch, high-value customer interactions.
Customers can receive 24x7 knowledge and support through a digital device of their choice, and a through a preferred communication channel. Service agents can stay abreast of customer needs and interactions with a unique combination of service request management and knowledge management with the enhanced user experience provided by Oracle Engagement Cloud R13.
We explored the new and improved functionality of Oracle Engagement Cloud Release 13.