Customer Experience

How Well Do You Know Your Customers?

Customers are the most powerful force in the market. Helping you understand your customer and their experience with your company is our specialty. Leverage our Customer Journey Mapping and Digital Strategy and Transformation assessment to see how you can transform your customers’ experience and seamlessly integrate your brand to drive additional value from each customer interaction across all mobile, social, digital, phone, and in-person channels.

Outperform Your Competition

Companies with a well-developed customer experience (CX) strategy out-perform competitors. Our CX assessment and workshops help you create, validate, or improve your CX strategies.

Our CX assessment evaluates your current and target states for implementing a unique CX vision. From this analysis, a comprehensive CX action plan is created, containing valuable insights that include a customized economic model, gap analysis, and recommendation roadmap.

If you are in the midst of your CX maturation journey and want some additional insight into how to optimize or refine it, we offer a series CX workshops tailored to areas such as marketing, sales, and service.

Transform CX Applications

Oracle offers a smarter approach to customer experience so you can meet and exceed growing expectations around digital experience. Oracle CX Cloud Suite is an integrated set of applications that span the entire customer lifecycle from marketing to sales, and service.

We offer implementation, upgrade, and managed services across the suite of Oracle CX product solutions and have experience across industry verticals including high technology, manufacturing, retail, life sciences, and financial services.

We specialize in providing industry-leading solutions using:

  1. Oracle Sales Cloud
  2. Oracle Engagement Cloud
  3. Oracle Customer Data Management
  4. Oracle Sales Performance Management/Incentive Compensation
  5. Partner Relationship Management
  6. Oracle Service Cloud – RightNow
  7. Oracle Marketing Cloud – Eloqua

Manage Your Customer Experience with Siebel

Siebel CRM is an enterprise-class customer relationship management solution. Siebel solutions span the entire customer experience lifecycle, from marketing and lead generation, through sales, ordering, asset management and customer support, including customer and partner self-service.

Siebel’s industry-specific vertical applications come with built-in knowledge and processes to accelerate your implementation. We have the experience to deliver a range of offerings from CX/CRM strategy, roadmap definition, implementation, change management, user experience, and ongoing support.

Get Smarter. Get More Productive. Get the Best Value.

Our rich and successful history with Oracle Cloud CX products makes us a proven and reliable implementation partner. We can provide:

  • A range of offerings from CX strategy and roadmap definition to implementation, change management, user experience, training, and ongoing support
  • Expertise with sales effectiveness, marketing, and integrating CRM processes into an overall customer experience solution
  • Expert, certified consultants help you migrate from existing CX/CRM applications to Oracle Cloud CX solutions
  • Proven solutions, methodologies, tools, and accelerators
  • Managed service offering through Perficient’s SupportNet

Quick CX Transformation: Oracle Sales Cloud in 6 Weeks

Forbes has described Oracle Sales Cloud as the “secret sauce behind Oracle’s commercial success.” A strategic end-to-end platform for the sales organization designed on a 100% open standards platform, it incorporates sales and marketing best practices, allowing you to step beyond maintaining CX and CRM capabilities so you can innovate your businesses.

Our Oracle Sales Cloud practice leverages our depth and breadth of expertise with CRM and customer experience and hundreds of completed projects with clients who know us as a proven and reliable partner.