Leading home improvement retailer
AI-Powered Moderation for Workforce Communication
Challenge + Opportunity
Our client needed a faster, smarter way to moderate Viva Engage threads and comments across 500,000 users with a simplified interface and more relevant, customizable alerts.
Solution Highlights
We built a Logic App-based AI solution with Azure AI Services and SharePoint Framework that features smart filters, dynamic alerts, self-service controls, and a digest for low-priority items.
Key Benefits
Alert time dropped from 20+ hours to <60 seconds, while custom alerts, smart filters, and a simplified interface improved relevance, enabled self-service, and reduced admin workload.