major communications brand

Enabling Growth With Process and Technology Improvements

What if... we could improve technology and enable future growth while identifying $1.5 million in quick wins? 

Our client, a major communications brand, provides television entertainment with its satellite TV and streaming services through its subsidiaries while also offering prepaid mobile wireless services.

Strategic Support to Scale the Business

Our client launched a new business unit called In-Home Services to enable its customers to schedule appointments to install or repair a TV, home network, sound system, and more.

The company had plans to significantly scale the new line of business over three years but realized that it needed help to identify process improvement quick wins and define the future-state capabilities that are required to achieve growth targets.

Dialing In for Strategic Growth

Our management consulting team went to work developing a strategy. We conducted a comprehensive current-state process and systems assessment, gap analysis, designed a future state, and created an implementation roadmap.

We identified and documented operational needs across the supply chain and IT organization, defined future-state requirements, and delivered a transformation roadmap to close capability and technology gaps and enable program growth.

We also identified and executed quick wins to alleviate immediate pain points and free up resources to focus on customer service.

Our client saw $1.5 million in savings from quick wins that alleviated pain points and freed up resources to expand and improve service.

Results

Early Wins and a Roadmap to More

Our client saw $1.5 million in savings from quick wins that alleviated pain points and freed up resources to expand and improve service. The solution enhanced operations across the supply chain and IT and defined a transformational roadmap to close capability and technology gaps.

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