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CX 1:1

Personalization Jumpstart

Create the individualized experiences your customers expect.

What It Is

As the digital customer landscape continues to become more competitive, many organizations are looking to personalization to create engaging experiences and build relationships. CX 1:1℠ is a strategic engagement model to help your organization establish a framework for delivering personalized customer experiences.

What's Included

We help you see the experiences where your data and content can converge to be relevant to your customers, across B2C, B2B, and B2E channels. We'll develop one to two key personas in one to two segments.

The engagement lasts four weeks.

Week 1: Audience research and analytics

Week 2: Stakeholder workshops

Week 3: Explore benefits model

Week 4: Planning

What You Get

As part of your CX 1:1 engagement, you'll receive:

  • A strategic vision defining your personalization opportunity
  • Customer value proposition
  • Technology and execution plan

Ensure Your Business Is Prepared for Anything