What It Is
CX AI℠ is an approach to defining how artificial intelligence (AI) can make the biggest impact on your customer experience. Built on Perficient's Now/New/Next framework, this offering will show you how to amplify the right moments in your customer journeys with machine learning, deep learning, natural language processing, and cognitive computing.
A CX AI engagement will help you:
- Rapidly accelerate your AI adoption
- Focus your AI efforts on the most important and competitive elements of your brand and customer experience
- Socialize and communicate how AI will make a difference in your organization and to your customers
The engagement lasts three to four weeks.
Week 1: Customer analysis and experience mapping
Week 2: Mapping experiences to AI capabilities, technologies, and platforms
Week 3: Visualizing the AI experience and defining the AI roadmap
What You Get
As part of your CX AI engagement, you'll receive:
- A starter portfolio of visualized, AI-powered customer experiences
- A candidate suite of AI technology, capabilities, and platforms
- An initial roadmap of recommendations and initiatives to get started