CX IQ

CX IQ Identifies Critical Capability Gaps and Prioritizes the Opportunities that Matter Most

Assess organizational strengths and weaknesses, benchmark capabilities, and accelerate your path to CX maturity.

Perficient’s CX IQ evaluates seven dimensions of CX mastery to reveal your company’s readiness for creating, delivering, and sustaining exemplary experiences. This five-week engagement helps you highlight priorities, create strategic alignment, and guide decisions about where and how to improve CX.

Four Critical CX Transformation Questions

Digital Strategy Director David Stallsmith describes the questions leaders need to ask before investing in CX change initiatives.

What It Is

Perficient’s CX IQ evaluates seven dimensions of CX mastery to reveal your company’s readiness for creating, delivering, and sustaining exemplary experiences. This five-week engagement helps you highlight priorities, create strategic alignment, and guide decisions about where and how to improve CX.

Delivering Clarity to Guide CX Change

Readiness to Deliver What Customers Expect Next

Get A Jumpstart on Your Customer Experience