Pega Omnichannel and Intelligent Virtual Assistant Integration

Optimize Back-Office Operations and B2C Communications

Enable seamless and dynamic conversations with your customers, regardless of the channel they use, with our omnichannel solution built on Pega. Enhance back-office operations and facilitate activities such as case management with our intelligent virtual assistant (IVA).

Extend Omnichannel Communications With Pega and AWS PinPoint

Our omnichannel solution with AWS PinPoint helps streamline your contact center’s communications with customers and enables your marketing teams to reach out to customers via different channels. Our Pega-AWS PinPoint Connector extends omnichannel capabilities used by customer relationship management, marketing, and sales applications to send automated messages and push notifications. It also leverages analytics from AWS PinPoint for determining the next-best action.

Improve Back-Office Operations W An Intelligent Virtual Assistant

Our IVA solution built on Pega integrates with either Microsoft Teams or Slack provide back-office users the ability to seamlessly interact with the Pega platform to discuss and resolve issues, look up information, or open a case. Specifically, the IVA integrates with the Slack workplace collaboration hub or Teams channel to enable users to direct message other users or Pega experts and view dashboards with work lists and metrics.

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