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managed services

Enjoy Peace of Mind With Flexible and Proactive Managed Services Support

Perficient's Managed Services Offering (MSO) consultants can simplify your live or in-production operations and keep you ahead of the curve in today's rapidly evolving technology landscape. We follow a Scrum process-oriented approach to enhance support reliability, improve productivity, guarantee stability, and allow for rapid implementation of new business requests.

We understand that different industries have unique requirements when it comes to campaign services or IT support, which is why our options are flexible. Whatever your industry, our managed services go beyond traditional IT service management. Our comprehensive suite of services, including scalable methodologies and global best practices, keep your operations optimized and your maintenance tasks on schedule.

Predictable and Scalable Managed Services

We provide expertise for both your business and technical services needs. Our four MSO offerings shown below can run individually, or in concert with your existing build teams. All offerings run as monthly fixed support, with options to flex or spike-up for project bursts or new releases.

Program Management

Efficiently manage your program and schedule with our expert team. We utilize scalable Scrum-based methodologies and MSO global best practices to ensure your success.

Business Optimization

Optimize your operations with our expert services in DevOps, DevRun, SRE, and QA. Receive tailored updates on your progress with our monthly and quarterly dashboards.

IT Service Management

Rapidly resolve incidents with our first-line tech support and site monitoring services. Our incident resolution team offers L1 and L2 support on a follow-the-sun, global basis, with 24/7 options available.

Dedicated Support Developers

Ensure your maintenance tasks stay on schedule and your enhancements are built out efficiently with our dedicated dev teams. Our L3 specialists will work with you to meet your needs.

Customizable Managed Services Focus Areas for Your Unique Business Needs

Discover our comprehensive range of customizable support services within our four service packages: Program Management, Business Optimization, IT Service Management, and Dedicated Support Developers. Explore our focus areas and leverage our expertise with a full spectrum of solutions tailored to meet your specific requirements.

Development
Architecture
Data Management
Program Leadership
Assessments
Health Checks
Release Management
DevOps
Monitoring and Alerts
Quality Assurance Testing
Automated Testing
Security
UAT

Root Case Analysis
Triage
Helpdesk
Admin
Knowledge Base
Campaign Management
Content Creation and Entry
Insights and Attribution
SRE
ITIL
CMMI Certified
Agile Scrum
SLA Terms

Global Managed Services Experts at Your Service

We provide options to cover all key areas of support. With offices around the world, we ensure your organization is covered 24/7/365.

Our expert MSO support team includes:

Solution Architects
Technical Architects
Program Managers
Developers

DevOps & SRE Specialists
Business Process Analysts
QA Agents
Service Delivery Managers

Transforming MSO. One Client at a Time.

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Success Stories

Improving the Customer Experience With Twilio Flex

Cat Financial, a subsidiary of Caterpillar Inc., replaced its costly and unstable legacy solution with Twilio Flex on AWS. We offered 24/7 support, quick issue resolution, and ongoing optimization, resulting in a seamless Twilio Flex Contact Center that drives exceptional customer experiences and revenue growth.

See What We Did

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