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Insights: Empathy and Perspective

Envision Framework is our strategy formulation approach for getting to the future fast. Envision engagements typically include three cumulative phases: Insights, Ideas, and Investment.

Step one in defining digital strategy is knowing customer expectations and your readiness to meet them. During Insights, we discover the demands of the market, the needs of your business, and the state of your organization’s operations and technical systems.

Insights \ Market

Customers | Competitors | Category

Revealing opportunity in target customers’ unmet needs while benchmarking your CX portfolio against the experiences they expect.

Select Deliverables

  • Competitive Assessment
  • Content Audit
  • Conversion Rate Audit
  • Digital Touchpoints Assessment
  • Personas and Journey Maps
  • User Research Findings

Insights \ Business

Capabilities | Processes | Organization

We rapidly assess your business, reviewing goals and stakeholder commitments, conducting capability evaluations, and facilitating dialog on top challenges and barriers

Select Deliverables:

  • Analytics Audit
  • Capabilities Assessment
  • Change Readiness Assessment
  • CX and Digital Readiness Assessment
  • Mobile Capability Assessment

Insights \ Systems

Architecture | Platforms | Integrations

Making sense of complexity by evaluating legacy tech, data, and platforms for a clear view of your enterprise current state.

Select Deliverables:

  • Commerce Platform Assessment
  • Digital Experience Technology Assessment
  • Information (Business Data) Assessment
  • Marketing Technology Assessment
  • Technical Assessments

Insights in Action

Find Out How You Can Become a Digital Enterprise and Tackle Your Toughest Experience and Operations Challenges.