Perficient’s Amazon Connect Experience
Enhance the Power of Amazon Connect With PACE
Amazon Connect is an easy-to-use, cloud-based customer contact center that helps you create powerful customer engagement solutions. However, several commonly requested features are not included out-of-the-box. Additionally, Amazon Connect on its own is not a fully managed solution.
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. PACE delivers a next-generation cloud-based contact center powered by Amazon Connect that is ready for deployment and packed with features.
What Is PACE?
- Our next-generation contact center powered by Amazon Connect
- Provides a suite of frequently requested features that are essential for customer engagement
- Delivers an enhanced, cloud-based contact center that is ready for production deployment
- Extensive possibilities for integration with AWS’s diverse ecosystem
- Includes a systematic and seamless transition from your legacy environment to a modern cloud-based contact center
PACE Features
Enhanced Customer Experience
- Amazon Lex Chatbots
- Automatic Chat Translations
- Chat Attachments
- Download Chat Transcripts
- Queue Closure Messages
- Voicemail Capabilities
Enhanced Agent Experience
- Agent Console Extensibility
- Enhanced Client Attributes
- Customer Profiles
- Notes & Dispositions
- MS Teams Presence Sync
- Queue Performance Metrics
Management and Administration
- Chat Surveys
- Data Connector
- Holiday Calendar
- Prompt Manager
- Open Platform for Integrations