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Perficient’s Amazon Connect Experience

Enhance the Power of Amazon Connect With PACE

Amazon Connect is an easy-to-use, cloud-based customer contact center that helps you create powerful customer engagement solutions. However, several commonly requested features are not included out-of-the-box. Additionally, Amazon Connect on its own is not a fully managed solution.

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. PACE delivers a next-generation cloud-based contact center powered by Amazon Connect that is ready for deployment and packed with features.  

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What Is PACE? 

  • Our next-generation contact center powered by Amazon Connect
  • Provides a suite of frequently requested features that are essential for customer engagement
  • Delivers an enhanced, cloud-based contact center that is ready for production deployment
  • Extensive possibilities for integration with AWS’s diverse ecosystem
  • Includes a systematic and seamless transition from your legacy environment to a modern cloud-based contact center

Transitioning to PACE

Elaboration
First, we will review your current contact center configuration. Then we will map functionality to Amazon Connect and evaluate other AWS products such as LEX and Lambda.
Pilot
Next, we still stand up a non-production instance of Amazon Connect and integrate key products such as Lex and Salesforce.
Pilot to Production
This phased approach includes Amazon Connect provisioning, call flow provisioning, contact center reporting, user acceptance testing (UAT), and go live.
Ongoing Support 
Finally, our managed services offering provides ongoing support. This includes 24x7 technical support and performance monitoring, training sessions, a dedicated technical account manager (TAM), and free upgrades. 

Ready to Take Your Contact Center to The Next Level? 

Request a Demo