Perficient’s Amazon Connect Experience Early Adopter Program
Enhance the Power of Amazon Connect With PACE
Amazon Connect is an easy-to-use, cloud-based customer contact center that helps you create powerful customer engagement solutions. However, several commonly requested features are not included out-of-the-box. Additionally, Amazon Connect on its own is not a fully managed solution.
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. PACE delivers a next-generation cloud-based contact center powered by Amazon Connect that is ready for deployment and packed with features.
What Is PACE?
- Our next-generation contact center powered by Amazon Connect
- Provides a suite of frequently requested features that are essential for customer engagement
- Delivers an enhanced, cloud-based contact center that is ready for production deployment
- Extensive possibilities for integration with AWS’s diverse ecosystem
- Includes a systematic and seamless transition from your legacy environment to a modern cloud-based contact center
PACE Features
Enhanced Customer Experience
- Voicemail capabilities
- Queue closure messages
- Contact flows adapt on a per-customer basis
- Automatic chat translations from Spanish to English
- Amazon Lex Chatbots (the same technology that powers Alexa)
Improved Agent Experience
- Enhanced client attributes
- Queue performance metrics
Added Management and Administration Resources
- Prompt manager
- Holiday calendar
- Open platform for integrations
PACE Early Adopter Benefits
- Discounts for participating
- Configure your agents, queues, and call flows in PACE to be equivalent to your current contact center
- Prioritize features on our roadmap based on your feedback
- Ability to input on decisions involving feature functionality and services capabilities