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IBM Technology Training and Education Services 

Do Even More With IBM

We’re much more than just an IBM systems integrator and implementer – we’re also an accredited IBM trainer and Software Value Plus reseller.

Expert, Accredited IBM Training Across Brands

Our IBM training solutions, accredited by Arrow Electronics, include customized training and mentoring both on-site at your office, or in our training labs. Our IBM educators have years of experience not just as instructors, but as active participants in the development and administration of the subjects they teach. We can provide any training course offered by IBM, along with custom education.

Reduce Total Cost of Ownership With IBM Software

We can help you dramatically speed time to delivery and reduce total cost of ownership of IBM software. The following solutions are validated and certified through IBM’s rigorous Software Value Plus industry and capability authorization programs. These partner certifications showcase our expertise with the associated IBM software products, and they include more than two decades of domain knowledge and industry best practices.

Advanced Business-to-Business Commerce

Gain the ability to host multiple, uniquely branded commerce sites on one single code base. Features include:

  • Multiple catalog support
  • Unique pricing models
  • Inventory look-ups
  • Cross-selling and up-selling
  • Personalized shopping experiences
  • A customizable user experience with IBM Coremetrics Web Analytics
  • Integration with ERP, credit card merchants and trading partners
  • Contract-based pricing
  • Order status
  • Set-aside inventory
  • Pre-populated pick lists
  • SEO marketing capabilities
  • Integrated portal front-end
  • Integration with master data management PIM solutions

Our IBM commerce technology expertise includes:

  • Coremetrics
  • DataPower
  • Emptoris
  • Enterprise Marketing Management
  • Sterling B2B Integration
  • Sterling Order Management
  • Tealeaf
  • Unica Enterprise
  • WebSphere Application Server
  • WebSphere Commerce
  • WebSphere IIB
  • WebSphere MQ

Healthcare Portal

Make it easy for your patients to access relevant health-related information online, regardless of what back-end system generated the information or where the data resides.

  • Patient pre-registration
  • Lab and test results
  • Prescription refill requests
  • Referral requests
  • Bill payment
  • Secure messaging
  • Personal health records
  • Communities of care
  • Social media integration

Our healthcare portal IBM technology expertise includes:

  • WebSphere Business Process Management
  • WebSphere Core
  • Lotus Social SW and Unified Communications
  • IBM InfoSphere
  • Security systems
  • Rational

Healthcare Provider Analytics Data Model

Our provider data model and analytics solution integrates nationwide healthcare data to deliver insight, measure performance, and improve population health. We can help you:

  • Integrate health information from across hospitals and other healthcare sites, to improve clinical outcomes.
  • Reduce waste
  • Prepare for new methods of delivering care required by health reform
  • Enhance patient safety
  • Reduce the overuse of procedures, readmissions, unnecessary ER visits, and hospital-acquired conditions

The data model provides quality reporting on:

  • AHRQ
  • Inpatient quality indicators
  • Stage 1 meaningful use
  • Service quality and service adjusted quality
  • Several nursing dashboards to support pain management, labor costing and overtime
  • New reporting requirements around Accountable Care Organizations and the integration of payer and provider data

IBM technology includes:

  • Cognos
  • Data Management
  • IBM Big Data, PureData
  • Information Management
  • InfoSphere
  • Netezza
  • Optim
  • Rational Authorized Security Systems
  • SPSS and predictive analytics

Information Integration and Master Data Hub

Your success is dependent on unlocking the value of data and turning it into trusted information for decision making. The ability to deliver the right information at the right time and in the right context is crucial. Using IBM InfoSphere, our information integration and master data hub solution:

  • Helps you unlock the business value of information for competitive advantage, business optimization, and improved business outcomes
  • Has a defined, scalable framework to aggregate data from disparate sources and provides an overall view of data across multiple domains, in a standardized and normalized format for easy access
  • Allows for more accurate information retrieval and use
  • Includes three components of an overall information supply chain: data capture, data integration, and data analysis

Retail Pathways

In an industry with razor-thin margins, being profitable requires retailers to make the most of every resource available. Our Retail Pathways solution, built with IBM Cognos and InfoSphere, gives you the power to:

  • Implement and measure change throughout the organization by providing a process that highlights past, present, and future performance-to-plan initiatives
  • Understand where you can achieve greater performance and profitability
  • Quickly access, analyze, and understand the data that drives your business
  • Derive critical data, reporting, and analytics
  • Support budgeting and planning activities
  • Enable polling and information management
  • Manage merchandizing and inventory
  • Pull customer and loyalty analytics and analytical data models

Social Portal

Enable employees, partners, and other constituents to easily communicate, collaborate, and share information with a social portal. Features include:

  • A content-driven, personalized, and secure portal and social collaboration tool
  • Education and adoption accelerated through gamification techniques
  • Social legal auditing and compliance
  • Security and single sign-on
  • User profile integration and aggregation
  • Mobile support
  • Reusable assets to jump start your portal solution to production to your network within a few months
  • The ability to quickly connect to team members and knowledge experts
  • Improved productivity and enhanced innovation
  • Personalization around roles, context, actions, location and preferences, providing a secure, customer-centric, and positive interaction for improved customer loyalty and satisfaction

Solutions feature:

  • Communications
  • IBM Connections/Sametime
  • Lotus Portal
  • Lotus Social & Unified Communications
  • Tivoli Directory Server & Integrator
  • WebSphere Portal
  • Worklight

Trans@ction eXpress

Trans@ction eXpress for Investor Services

Trans@ction eXpress for Investor Services leverages IBM FileNet to enable retail and institutional banking and financial servicing operations managers to fulfill customer requests free of the manually driven process challenges they have traditionally faced. Trans@ction eXpress has successfully integrated some of the industry's most popular trading, processing, and record-keeping systems, including SunGard, FISERV, and Summit.

Trans@ction eXpress for P&C Claims

Allow claims managers to implement an adjudication methodology using the structured management of claim-specific content along with associated in-house processes. Trans@ction eXpress uses IBM FileNet to enable the delivery and processing of claims in an online environment customized to the requirements and business rules of each carrier's claims operations.

Utilities Solution Suite

Our Utility Solution Suite is built on IBM ECM products like FileNet and utilizes our award-winning Trans@ction eXpress transaction processing solution framework. The solution suite enables construction services, operations, and governance groups at energy and utility companies to gain significant, measurable benefits through real-time updates to content in all departments, enterprise-wide system integration, highly configurable user-friendly interfaces and custom processing capabilities.

We Have A Lot to Talk About!