Customer Service

Deliver a Connected Service Experience 

In a highly competitive marketplace where consumers are in control, you’re no longer competing on just product or price – you’re competing on the customer experience itself as a way to differentiate and turn customer satisfaction into ROI. In many ways, customer service is the new marketing.

Our end-to-end Salesforce-powered customer service solutions and services are designed to help deliver a more connected service experience for customers – from the call center to the field.

More Productive Agents

We are experts at Lightning Service Console customizations that optimize the agent experience. By reducing clicks and navigation, we empower your agents to quickly find, access, or update information in Salesforce.

Empower With Knowledge

Our Knowledge-Centered Support (KCS)-certified staff help you maximize the combined power of knowledge and intelligent search by empowering your agents to effectively use the Service Console and unlock the true potential of self-service support communities.

Enable Customer Self-Service

We are a Community Cloud pioneer and ambassador with the experience design skills needed to create an intuitive self-service customer experience powered by Salesforce.

Migrate to Integrate

As a go-to partner for Zendesk and RightNow migrations with a proven track record for success, our extensive product knowledge and technical expertise help make your transition to Salesforce smooth.

We have deep experience handling complex integrations using tools like Jitterbit, Dell Boomi, Mulesoft, and Cast Iron to connect Salesforce to other back-end systems and apps for a rich, 360-degree customer profile.

See How We’re Sharing Our Salesforce Expertise

Learn More About How to Provide Stellar Customer Service