Cognitive Virtual Agent Improves the Customer Experience
Our client is helping people imagine, design, and make a better world with software for the architecture, engineering, construction, manufacturing, media, and entertainment industries.
A FRUSTRATING SERVICE DESK EXPERIENCE
Customers calling in with service requests and questions were met with an inefficient, frustrating user experience due largely to slow resolution times and mismanaged requests. Our client wanted to improve this crucial customer experience and reduce the time it took to resolve issues and requests.