Going All-In on Organizational Change Management
Caesars Entertainment is one of the world’s most diversified casino-entertainment providers and the most geographically diverse U.S. casino-entertainment company. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through development of new resorts, expansions, and acquisitions. Caesars Entertainment’s resorts operate primarily under the Caesars®, Harrah’s®, and Horseshoe® brand names.
BETTING ON OCM TO FACILITATE CHANGE
Caesars Entertainment and its affiliates operate 40 properties across the US, with the company’s more than 19,000 employees using Microsoft Office applications to manage their daily work.
Investments in technology infrastructure at Caesars Entertainment and its affiliates had not kept pace with Microsoft’s improvements and enhancements to its Office applications. As a result, employees were using multiple and outdated versions of Microsoft Office, resulting in missed productivity. The company decided to upgrade to Microsoft Office 365 (O365) and asked our organizational change management (OCM) team to support the implementation effort.
Through a holistic approach, which entailed instructor-led and self-directed learning, our team enabled a pilot group of 700 leaders and employees to develop knowledge and skills to use O365.