Committed to the Care and Improvement of Human Life
Our client is the largest provider of healthcare services in the United States. They operate 165 hospitals and 115 freestanding surgery centers in the United States and the United Kingdom.
TRANSFORMING THE PATIENT JOURNEY WITH A MARKET-DRIVEN PATIENT PORTAL
The healthcare industry has been transformed by government regulations such as Meaningful Use, which require providers to offer electronic health records to patients in an effort to engage and empower patients to be more accountable for their own care.
Our client sought to innovate and modernize its patient portal to deliver an enhanced experience that goes beyond simple access to records and provides patients the ability to perform such tasks as pre-register for procedures, schedule follow-up appointments, receive education, and pay their bill.