Transforming the Business With Cloud
Our client is leading brick and mortar and online retailer.
ACQUIRED ASSETS CAME WITH COSTLY LEGACY SYSTEMS
Our client purchased the assets of a retail giant. This acquisition consisted of several subsidiaries and divisions of the company including retail, travel, logistics, home services, optical, and more..
Divisions acquired in this deal came with legacy on premise equipment hosted in costly data centers. Locating customer data was extremely difficult for customer service representatives, resulting in a poor customer experience. Our client recognized the need to digitally transform and reduce costs with cloudbased solutions. It chose Amazon Connect with Salesforce as the integrated customer relationship management tool, and asked us to lead the migration