Driving Performance Improvement in Healthcare
As one of the nation’s largest member-owned healthcare services, this company empowers members to deliver exceptional, cost-effective care at every turn. They’re backed by network-powered insights in the critical areas of clinical, operational and supply chain performance.
LEGACY SYSTEMS WEREN’T IN GOOD HEALTH
Since 2010, this large member-owned healthcare service has provided over $3 billion in savings to its provider network through contract price improvements, analytics, and advisory services. Despite this, their internal and external users experienced operations, data analysis, and business roadblocks with existing legacy systems.
Notably, there was a lack of integration within and between the company’s data systems, leading to inefficient, segmented, and uninformative user experiences.
Users were required to interact with multiple sign-in processes to manage, order, and coordinate the hospital purchases. Users leveraging the legacy system were required to jump through numerous hoops to receive rebates.
Further, the existence of poor data quality in the pricing system for the healthcare service’s employees led to processing inefficiencies. Without system maintenance, employees suffered from a very negative user experience.
They wanted a scalable cloud-based business solution to replace legacy applications in order to create a more automated, streamlined, and intuitive experience for members and employees.