Preparing to Deploy Skype with Organizational Change Management
Our client is a health insurance provider leading the charge toward better health and more consumer-focused healthcare for nearly 4 million customers.
NEEDED TO CUT THE CORD WITH A MODERN COMMUNICATIONS SOLUTION
Our client was faced with the costs of procuring, deploying, and maintaining thousands of hard-line phones, while simultaneously supporting Lync/Skype 2013. Approximately half of the organization’s employees were embracing Skype, but the other half were relying heavily on hard phones and cell phones for company-wide communication.
The insurer engaged us to transition all employees to Skype for Business Online. Additionally, as part of its workplace modernization initiative, the company wanted to deploy Skype-enabled communications to all of its meeting rooms.
Our client recognized that this represented a significant change for many employees and chose to utilize our proprietary Organizational Change Management (OCM) Quick Start solution to begin the effort.