A Recipe for Improved Customer Care
OpenTable is a hospitality technology company that empowers restaurants to run and grow their businesses and enables diners to discover and make reservations in the same digital experience. OpenTable connects diners with more than 40,000 restaurants worldwide.
SERVING UP TWO NEW COMMUNITIES
OpenTable came to us in a tight spot. If the company didn’t get two new Salesforce communities up and running within twelve weeks, it risked a major financial and technical setback. User licenses were expiring on both of OpenTable’s live Lithium communities, meaning it would have to renew or extend its community licensing – either of which would have been extremely cost prohibitive.
OpenTable wanted to leverage the strengths of Salesforce Community Cloud to serve as a self-help repository that was both easy to navigate and surfaced relevant articles to empower diners and restaurants to quickly find information and answers. Further, the work needed to be adhere to OpenTable’s strict brand guidelines and not interrupt current traffic.