Building a Modern Intranet
Established in 1978, VITAS® Healthcare is a pioneer and leader in the American hospice movement. Hospitals, health systems, physicians, and other healthcare professionals partner with VITAS to provide quality end-of-life care for their patients. VITAS employs more than 12,000 professionals who care for terminally ill patients in 14 states and the District of Columbia.
AN OUTDATED AND UNPREDICTABLE INTRANET
VITAS’ existing out-of-the-box SharePoint intranet was outdated. Administrators had little guidance on how to disseminate fresh news and content via the platform. Similarly, a lack of search functionality made it challenging for users to find information.
The platform was neither mobile friendly nor accessible outside the firewall. This created challenges with leveraging the intranet for professional development or continuing education training, which are fundamental to VITAS’ mission of providing quality hospice care.
Finally, the intranet’s design did not reflect the company’s brand standards.
Overall, end-users found the site difficult to use, unpredictable, and a poor experience, resulting in poor adoption.
VITAS knew it needed a new intranet, as well as a change management strategy to ensure end-user adoption and success.