Building a Community with Engaging Content and Killer Design
Vlocity, a Forbes Cloud 100 company and strategic Salesforce ISV, provides industry-specific cloud and mobile software that embeds digital, omnichannel processes for customer-centric industries. Vlocity’s cloud and mobile applications transform customer processes and experiences in the communications and media, insurance and financial services, healthcare, energy and utilities,and government and nonprofit industries.
A DISJOINTED COMMUNITY EXPERIENCE
Vlocity’s customer and partner community didn’t provide the leading-edge content experience its customers needed and deserved. The Visualforce community looked and felt segmented and it lacked a single place where all customer support features were grouped together as an extension of the brand. Its Vlocity University was not even connected – a big miss for users.
With the need for a single portal offering both client- and partner-facing resources, Vlocity knew it needed a platform like Salesforce that is able to scale with the company as it grows.
By investing in the user experience and improving search capabilities, Vlocity hoped to enable users to find and comprehend content as well as free-up its support agents to focus on value-added tasks. This, in turn, would save the company money.