What Is AI-Enhanced Document Processing?
AI-enhanced document processing uses AI and machine learning models to automatically capture, classify, extract, and process data from any kind of document.
AI-enhanced document processing workflows have been proven to reduce paperwork by 70% 1 and reduce processing costs by 90%.2
AI-enhanced document processing is a key enabler of digital transformation, offering both immediate operational benefits and long-term strategic value. Instead of sifting through paperwork manually, AI-enhanced document processing transforms unstructured information into organized, easy-to-use data—saving time, reducing errors, and making workflows more efficient.
When leveraged in case management, AI takes things a step further by intelligently sorting, routing, and processing documents within case workflows. This means teams can focus on resolving issues rather than dealing with paperwork, leading to faster decisions, smoother operations, and better service.
However, automation isn't unfailing. That's why it's essential to incorporate a human-in-the-loop capability, which not only maintains continuity, but provides feedback that can be fed into the AI system to improve its performance over time.
