Enterprise Operations Software Leader
Powering a Unified, Personalized Knowledge Layer With Coveo
Challenge + Opportunity
Multiple, complex customer search channels provided disjointed information. Our client needed support implementing Coveo to power a personalized, unified knowledge layer.
Solution Highlights
We integrated Coveo and user data to maximize analytics, machine learning, and search efficacy and optimize customer and agent experiences across channels.
Key Benefits
Our Coveo solution incorporated AI search, accurate recommendations, and generative answering in the unified knowledge layer to reduce the handle time for support agents.
