Providing Brilliantly Simple Business Communications Solutions
ShoreTel is one of the largest providers of cloud, on-premises, and hybrid business telephony and unified communications solutions.
SALES AND SERVICE PROCESSES WERE DISCONNECTED
ShoreTel has spent the past 19 years building brilliantly simple unified communications systems from the ground up, growing a successful channel business, and experiencing continued growth in its customer base. But with a reputation as the leader in customer satisfaction, customer loyalty, and value comes the need for an efficient way to manage and scale the business. Time is money for ShoreTel’s customers and the business.
Systems were fragmented, causing gaps in business processes. Each system required its own database, and the company was challenged with siloed sales and service operations and data. As a result, integration from various data sources was required, but the disparate systems made it a challenge to ensure standards were adopted and the information being leveraged was validated.