Advancing Knowledge Since 1807
For more than 200 years, John Wiley and Sons (Wiley) has been publishing books, journals, encyclopedias and more to advance academic and professional knowledge.
THE INTRANET NEEDED A REWRITE
Wiley’s intranet had gone through several SharePoint migrations over the years. In the process it had become a catch-all for communication and project sites, but it lacked governance and an information architecture, making it extremely difficult for users to find relevant information and to collaborate successfully.
Ultimately, a lack of attention to development and improvement of the intranet led the organization to realize that its own internal knowledge portal was lacking in value to its employees. User adoption was weak, and employees were not happy with the tool.
“We wanted to figure out a way to make people like using the tool and find it useful,” said Scott Williamson, manager of enterprise applications at Wiley. “They shouldn’t be struggling with it. Our work lives should be empowered by tools, not limited by them."
Wiley understood the importance of cloud-based collaboration, and was already in the process of moving to Office 365 when it asked us to help update its intranet to SharePoint Online.