Next Generation Technology Helps You Connect with Your Shoppers 24/7
WE HELP YOU BUILD CUSTOMER LOYALTY
As technology and mobility evolves, consumers are in greater control of their shopping experience at every stage of the journey. Today’s Connected Consumers are increasingly using their always-on devices to shop with greater control and a more global reach. This only increases with the Internet of Things, which, when combined with continued reliance on social media as a sharing platform, is a powerful determination of a retailer’s performance and opportunity.
Shopping is More Than a Purchase, It’s the Start of a Relationship
In today’s connected world, it is essential that you think like and learn how to serve your customer at every stage of the shopping journey. Consumers are empowered to find products more easily, shop across channels, and influence their peers. In order to compete, you must deliver a shopping experience that is easy, seamless and satisfying for your customers.Great people make a great in-store experience. Intranet, associate, and store portals are an integral component to enabling associates to collaborate, communicate, and have streamlined access to the tools and information needed to do their jobs effectively and provide great services to your customers.
A Roadmap for Delivering Better Customer Experiences
With the consumer in the driver’s seat, retailers need to connect with them on many levels, in any manner and at any time, to serve their needs and to stay competitive. Perficient can help you:
- Deliver a blend of experience design, marketing, commerce, and analytics to redefine how they innovate, engage and grow.
- Directly engage consumers by improving your digital marketing and store experiences.
- Support the backbone of consumer-driven business with smarter supply chain management, operations and analytics solutions.
- Bring leading industry thinking to our clients through ideation, blueprinting and road-mapping solutions with practical business outcomes.
- Help leverage information to move from reporting and insights to predictive analytics, and ultimately personalization, to operate a peak efficiency
- With core technology expertise to support the customer experience with data integration, and information management platforms.