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retail + distribution consulting services

Exceptional Retail Is
Hyper-Personalized, Effortless, and Immersive

The retail industry is continually challenged to transform as consumer expectations rapidly intensify and evolve. There will always be new ways to connect with customers and not only meet them where they are, but surprise and excite them by being one step ahead of their needs.

30 of the 100 Top-Grossing Retailers Trust Us

We help retailers deliver experiences that are effortless and consistent at every touchpoint, hyper-personalize using data points while staying cognizant of consumer data safety and privacy concerns, innovate self-service opportunities, expand sustainability initiatives, and improve supply chain transparency. Finally, we help implement unified commerce to streamline operations, build holistic customer relationships, and create immersive shopping experiences.

Our experts have the depth and breadth of retail experience to create impactful strategies and solutions, regardless of your target market.

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The Ultimate Hybrid Shopping Experience

Your customers aren’t just yours – they have experiences across industries that change their perceptions and expectations. When they interact with your brand, you want to provide an experience that’s not just exciting and new in retail, but in every industry.

Immersive retail experiences must utilize the best of the best in technology to capture customer attention, build loyalty, and position your brand as a trailblazer.

Immersive and frictionless customer experience is what we do best.

  • Hyper-personalize marketing, messaging, and experiences to engage customers and drive loyalty
  • Create the friction-free experience that customers demand across in-person browsing, buying, and returning
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Connect With Customers Any Place, Any Time

The customer is always right, whether they are in store, online, or both. It’s your responsibility to ensure every touchpoint across the omnichannel customer journey is seamless, memorable, and highly personalized.

Our retail customer experience consultants and solutions will help you:

  • Reimagine the omnichannel customer shopping experience and digital user experience with unified commerce capabilities
  • Learn to organize and utilize a variety of data points to understand customers holistically and go beyond basic personalization
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Gain a Trustworthy 360-Degree Customer View

With the average consumer shopping and interacting across multiple devices, it’s increasingly difficult to deliver consistent messaging and build dynamic relationships with customers. At the same time, customers are becoming more cognizant of the data they are sharing with brands.

Our retail and commerce experts can help you:

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Strengthen Operations to Support Sales and Loyalty in the Retail Industry

The retail industry must be flawless when facing the customer, but that isn’t possible without streamlined operations and smart supply chain management behind the scenes. Offer the right products, at the right price, right when the customer wants them.

Our retail consulting experts have deep experience in distribution centers, transportation networks, and brick-and-mortar stores. We can help you:

  • Reduce operating costs and improve efficiencies to support financial strength
  • Modernize systems to prepare for growth with reliable digital technologies and omnichannel execution
  • Create a transparent supply chain function that meets supplier and customer expectations
  • Scale operational complexities across commerce, marketing, fulfillment, and store operations with global delivery teams

Leading Brands Reimagine Retail With Our Award-Winning Retail Solutions

Meet a Retail + Distribution Consulting Expert

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Erica Lee

Erica Lee is a director of digital strategy for the retail and consumer goods industries at Perficient. She’s been a senior ecommerce and digital leader at several multibillion-dollar B2B and B2C companies.


Frequently Asked Questions

Why does deep industry expertise matter in digital consulting for the retail industry?

Who needs retail consulting services?

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Why choose Perficient?

Learn from Deep Retail + Distribution Industry Expertise

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