What if Data Has Become the Customer Experience? An Interview with Arvind Murali.
Jim hosts a special crossover episode with Arvind Murali, Perficient’s Data Chief Strategist, and host of the Perficient podcast Intelligent Data. Jim and Arvind talk about digital and data and how they are shaping the customer experience today.
His dedication to solving data challenges and identifying new opportunities has yielded valuable outcomes for clients. These results include providing self-service access to data for global sales teams, creating informed wellness plans for physicians, and delivering insights about supply chain inventories.
Meet the Hosts
Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.
Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She’s spent time in several digital agencies, digital product companies, and served as VP of Digital on the brand side. She specializes in digital experience, retail and digital commerce, digital responsibility, and digital business strategies.