Hundreds of Data Requests. Every Day. All Handled by Hand.
A utility company's regulatory team was buried. Rate case data requests came in constantly, and finding the right information meant manually searching through massive document repositories every single time. Hours of staff time, every day, on work that required precision but not judgment.
The expertise on that team was too valuable to spend on search.
An AI Chatbot Built for Regulatory Precision
We built a Generative AI chatbot on Microsoft Copilot Studio and Azure OpenAI that answers regulatory data requests instantly — eliminating the manual search process entirely.
The chatbot understands the specificity that regulatory work demands. It pulls from the right repositories, returns accurate answers, and handles the volume of daily requests without human intervention. What used to require a staff member navigating complex document archives now resolves in seconds through a single conversational interface.
87% Query Accuracy. 225 Hours Back Every Week.
The chatbot now handles 87% of queries correctly, saving the regulatory team 225 hours of manual work every week. That's not time redirected to slightly less tedious tasks — it's capacity returned to the strategic, high-judgment work that actually requires regulatory expertise.
And the foundation is already in place to extend AI capabilities across the organization as needs evolve.
That's the difference between a team that searches for answers and one that provides them.
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