Konecranes provides lifting equipment and services to a broad range of customers, including manufacturing and process industries, shipyards, ports, and terminals.
THE HELP DESK NEEDED A BOOST
Konecranes was one of the first large enterprises to migrate to Office 365. Around that same time, the company re-organized its internal global IT help desk and acquired a cloud-based help desk contact center solution from a small vendor. While the solution itself was a success, the vendor could not provide the level of support and stability that Konecranes needed, so it began looking for a new solution that would further improve the internal help desk service.
Konecranes wanted a centrally managed solution that didn’t require a new build for every location; a solution that offered global in-bound calling services; and a solution that integrated with the Office 365 ecosystem its teams were starting to adopt – specifically Skype for Business. They chose Clarity Connect, from Perficient.