Enhance the Customer Experience
Mark Polly has more than 35 years of strategic technology advising experience.
HOW MARK HELPS STREAMLINE DIGITAL PLATFORMS
Mark has significant expertise and experience in digital technologies, and works to create great customer, partner, and employee experiences. He specializes in web content management, portal, search, CRM, marketing automation, customer service, collaboration, social networks, and more. Mark helps clients understand the impact of data, analytics, and artificial intelligence systems on these experiences.
Mark’s expertise was tapped for a client needing a technical assessment of five different portal systems. One day before the engagement started, the client experienced a major leadership change. Mark moved the client forward, delivering an entire assessment that included new recommendations and roadmap with only a small adjustment to the original budget.