Billions of Data Points. A Search Platform That Couldn't Keep Up With Its Own Scale.
150,000 SKUs. 500,000 contracts. Hundreds of thousands of users across pharmacies, hospitals, and medical institutions. And a search platform that couldn't serve any of them fast enough. Queries crawled. Indexing took 30 hours. The user experience that hundreds of thousands of healthcare professionals depended on was breaking down under the weight of its own complexity.
The platform wasn't failing because of bad technology. It was failing because the data architecture hadn't kept pace with the scale.
We Didn't Just Implement Tools. We Rethought How the Data Should Work.
We rebuilt the search architecture from the ground up using Coveo — coordinating across more than a dozen internal teams including data, commerce, CMS, web development, and QA. One of the largest Coveo implementations ever executed.
Three problems. Three solutions.
The search index was drowning in noise. Using Coveo dictionaries to intelligently structure the data, we reduced the index from billions of items to under 250,000 — without losing a single critical data point. Query speed jumped to near-instantaneous response times and eliminated the need for result caching entirely.
The 30-hour indexing lag was making real-time impossible. Event-driven indexing now delivers updates across catalog, pricing, and entitlements in real time — not after the damage is done.
One-size-fits-all merchandising was serving nobody well. Machine learning-powered personalization replaced it, so each customer sees products, placements, and pages tailored to their specific needs and behaviors.
99% More Efficient. Real-Time. Built to Scale.
The rebuilt platform delivers a 99% more efficient search catalog with near-instant queries and real-time data updates. Hundreds of thousands of users now get accurate, personalized results without the lag that was costing them time and trust.
The result isn't just faster searches. It's a platform that scales without breaking — and a search experience that finally matches the complexity of the business it serves.
That's the difference between implementing a search tool and rebuilding the foundation it runs on.
Marc Sanfaçon, CTO & Co-Founder,
Coveo
Adobe Platinum Partner
We turn Adobe technology into measurable progress and deliver solutions built for your industry, your customers, your teams, and your bottom line.
Coveo Platinum Partner
We engineer enterprise search that delivers relevant results — connecting the people you want with the right content, when it matters.