Coveo Platinum Partner

Intelligent Experiences Across the Distribution Journey

You need to keep products, information, and decisions moving. That requires fast access to accurate product, inventory, supplier, and knowledge data. We bring the power of Coveo's AI-driven relevance to your distributor ecosystem — connecting teams, partners, and customers with the insights they need to work smarter.

Solutions  

• Coveo for Commerce: We implement Coveo's relevance, so buyers quickly find the right SKUs, substitutes, related items, and real-time availability. This boosts conversion, increases SKU visibility, and helps move in-stock or higher-margin inventory.
• Coveo for Service & Support: We activate Coveo's self-service and agent-assist capabilities to simplify product inquiries, returns, and warranty checks, and parts identification. Teams get fast, context-aware answers across suppliers — reducing resolution time and improving customer satisfaction.
• Coveo for Website: We deploy Coveo to elevate your digital experience, helping buyers and partners quickly access product specs, availability, manuals, compatibility details, pricing tiers, and fulfillment options — accelerating research and purchase decisions.
• Coveo for Workplace: We integrate and activate Coveo to unify supplier data, product information, pricing updates, promotions, and internal content. Teams get role-based access to quote accurately, respond quickly, and keep products moving through the distribution channel.

Fast, Trusted Answers Across Care Journeys 

You need fast, accurate information across complex member and patient journeys. We deploy Coveo's AI-powered relevance to connect your members, patients, clinicians, and support teams with the answers they need — improving access to care and reducing operational friction.

Solutions  

• Coveo for Commerce: We deploy Coveo's AI-driven product discovery to connect clinical, procurement, and supply-chain teams with the right medical supplies, devices, and pharmaceuticals — reducing purchasing friction and supporting better clinical outcomes.
• Coveo for Service & Support: We deploy Coveo so patients, providers, and members resolve issues quickly — benefits questions, device troubleshooting, claims inquiries — without long wait times. This cuts call center load and improves satisfaction across care journeys.
• Coveo for Website: We implement Find Care, a Coveo AI-powered search solution, so patients and members find providers, schedule appointments, and navigate care options without friction. Intelligent personalization strengthens the digital front door and improves engagement.
• Coveo for Workplace: We connect clinicians, care teams, researchers, and administrators to policies, clinical protocols, regulatory content, and expertise through Coveo — spanning EMRs, intranets, and knowledge systems. The results: reduced search time and improved care delivery. 

Connect Your Teams With Product and Service Data 

You need fast access to accurate product, service, and knowledge data. We deploy Coveo's AI-powered relevance to connect your employees, distributors, dealers, and customers with the information they need — improving efficiency and accelerating service delivery.

Solutions

• Coveo for Commerce: We deploy Coveo's AI relevance so distributors, dealers, and customers find the right parts, components, and configurations — improving conversion and SKU visibility while moving higher-margin or in-stock inventory.
• Coveo for Service & Support: We activate Coveo's self-service and agent-assist capabilities to streamline equipment, warranty, and parts troubleshooting. Technicians and customers get precise, context-aware answers that cut downtime and service costs.
• Coveo for Website: With Coveo, buyers and partners can quickly locate specs, manuals, diagrams, installation instructions, and distributors — supporting pre-sales research and boosting conversion.
• Coveo for Workplace: We integrate Coveo to unify product data, engineering docs, service manuals, and internal systems — giving frontline teams and engineers fast, role-tailored access that accelerates productivity. 

Product Discovery That Drives Conversion 

You need relevant experiences from first search to checkout. We deploy Coveo's AI-powered relevance to boost product discovery, increase conversions, and deliver real-time recommendations based on shopping behavior — not generic personalization.

Solutions

• Coveo for Commerce: We deploy Coveo's intent-aware search and personalized recommendations to accelerate shopper journeys — driving higher conversion, larger baskets, and stronger loyalty across digital storefronts.
• Coveo for Service & Support: We use Coveo to deliver instant answers for orders, returns, warranties, and product care — empowering customers with fast self-service while equipping agents with insights for first-contact resolution.
• Coveo for Website: We implement Coveo to improve product discovery, content personalization, and onsite engagement — from browsing to support content — converting high-intent visitors, not just displaying products.
• Coveo for Workplace: We deploy Coveo internally so store associates, service teams, merchandisers, and supply-chain staff can access inventory data, guidelines, knowledge, and HR policies quickly — reducing ticket volume and improving execution.

Content Delivery That Keeps Pace with Your Product Evolution 

Your user expectations shift as quickly as your products do. We deploy Coveo's AI-powered relevance to deliver timely, personalized content across your product ecosystem — keeping your customers engaged and support teams informed.

Solutions

• Coveo for Commerce: We deploy Coveo so buyers can navigate complex catalogs, subscriptions, and licensing models efficiently. AI surfaces the optimal configuration or product fit, accelerating digital sales cycles and expanding recurring revenue.
• Coveo for Service & Support: We deploy Coveo's generative answering and unified knowledge retrieval, so support teams can resolve technical cases quickly. Developers, admins, and users get accurate self-service solutions — improving deflection and retention.
• Coveo for Website: We implement Coveo to modernize documentation and community sites with personalized search and generative answers. Users find technical docs, release notes, and product guidance instantly — driving adoption and cutting support volume.
• Coveo for Workplace: We connect product knowledge, technical documentation, support cases, code repositories, and internal systems through Coveo — giving employees accurate, grounded information that accelerates collaboration and engineering velocity.

AI Agents Grounded in Enterprise Data 

We ground your agents with relevant, secure, context-rich retrieval by unifying enterprise data into one trusted index. This gives LLMs the high-quality inputs they need to deliver accurate, reliable responses — eliminating hallucinations and ensuring every answer is rooted in your most authoritative content.

Coveo integrates directly with agentic platforms like Salesforce Agentforce, Microsoft Copilot, SAP Joule, and AWS AgentCore. With centralized retrieval and enterprise-grade relevance, your AI agents take smarter actions, resolve complex tasks, and drive measurable impact. 

Accurate Answers Rooted in Your Content

With Coveo, we transform traditional search into trusted generative responses by grounding every answer in your enterprise content. Coveo's secure, enterprise-grade LLMs generate fast, conversational answers rooted in authoritative knowledge — not speculation.

We implement and optimize Coveo so your customers and employees spend less time searching and more time solving — while ensuring accuracy, confidentiality, and compliance at scale. 

GenAI Aps Built on Real Knowledge 

Instead of building your own retrieval stack, we deploy Coveo to deliver precise text passages directly to your LLMs from a unified index of all your enterprise knowledge. By feeding your models only the most relevant, verified information, we ensure your generative applications produce accurate, reliable responses. 

Search That Finds What You Need 

We use Coveo to unify your content — knowledge bases, product catalogs, documentation, and more — so users search once and get the right answer, no matter where information lives.

With Coveo's AI-powered search interpreting intent and context, we deliver precise, relevant results across all content types, enabling faster discovery and higher satisfaction. 

Recommendations That Drive Conversion 

Using Coveo, we surface the content, products, and resources people want — or are most likely to need — at every step of their journey. By activating Coveo’s real‑time recommendations across browsing and search experiences, we help you drive better discovery, deeper engagement, and stronger conversion. 

Personalization That Increases Engagement 

Through Coveo's personalization capabilities, we dynamically adjust content based on real-time behavior and context, so every user sees what's most relevant to them. We implement and optimize these personalization models to increase conversions, improve satisfaction, and elevate content discovery across every digital touchpoint. 

Search Analytics That Prove ROI 

Using Coveo's analytics, we track searches, clicks, and friction points to reveal where users succeed and where they get stuck. We turn these insights into action — closing content gaps, improving search performance, and helping you demonstrate ROI across your digital ecosystem.