Microsoft

Microsoft

Unified Communications

Stay Connected in a BYOD, Post-PC World

Hang up on antiquated phone services that don't keep up with the speed of business, and messaging applications that demand more time than they save.

We combine our expertise as a Microsoft Gold Communications partner with experience across telephony platforms to offer services including strategy and roadmaps, network and feature set assessment, change management, design workshops, piloting, enterprise rollouts, and day two operational support services for Skype for Business and Microsoft Teams.

Clarity Connect

Reap the benefits of a cloud contact center while still leveraging your investment in Office 365 and Skype for Business with Clarity Connect.

Clarity Connect is a native Skype for Business contact center solution. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect is cloud-managed, so you can deploy a contact center for Office 365, or for a cloud-hosted or on-premises installation of Skype for Business.

 

Network Assessments & Monitoring

Are you worried about whether your network can support real-time voice and video applications? Problems with call quality? Concerned with user experience across the enterprise? We can help.

We ensure networks are ready for real-time communications. We leverage industry tools to test network performance. We simulate wired, wireless, site-to-site, and site-to-cloud scenarios. At the completion of each site test, you will have an understanding of jitter, latency, packet-loss, burst-loss, out-of-order packets, hop-by-hop routing, and root cause analysis for any problems found.

Audio Conferencing Migrations

Looking to migrate from WebEx, Adobe Connect, AT&T, Verizon, GoToMeeting, or Zoom? Bring people together and improve communications for all meeting participants by leveraging your Microsoft investment to improve user satisfaction while achieving greater ROI. We understand the intricacies and best practices when deploying Microsoft’s audio conferencing solution to users around the world.

Phone System Integrations & Migrations

The consumerization of IT and the advent of BYOD are rapidly changing the way enterprises conduct business. A rise in telecommuting and disparate workforces have made communications increasingly difficult at a time when consistent and open communication is critical.

Replace your legacy desk phones with Microsoft’s modern Phone System platform. Simplify your telephony solution and transform business communications into more collaborative and engaging interactions.

Video Conferencing & Collaboration Solutions

Whether you are in need of a video interoperability solution to connect Cisco or LifeSize endpoints to Skype for Business or Microsoft Teams platforms, or looking for native Microsoft video solutions, we can help plan, design, and implement conference room solutions to improve the collaboration experience.

Skype for Business Online to Teams Migration Planning

The Skype for Business Online to Microsoft Teams Migration Planning offer is an engagement designed to provide you with a roadmap and journey for your migration from Skype to Business Online to Microsoft Teams.

We will assess the current infrastructure, examine use cases, and identify any potential roadblocks in order to achieve the desired end state of migrating to Microsoft Teams.

The scope of the planning engagement is to perform a detailed analysis of your current environment, including user personas, networking, and workloads. The objective is to jointly create a customized, prioritized and actionable transition approach to move users from Skype for Business Online to fully utilizing Microsoft Teams for all workloads.



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Why Perficient?

Overview

  • National delivery team
  • Microsoft Certified Solutions Master (formerly Lync Master)
  • Member of Microsoft Office 365 Partner Advisory Committee
  • Skype for Business High Touch & Launch Partner
  • Microsoft Gold Communications Competency
  • Skype Operations Framework (SOF) trained team

Average Customer Size

  • Multi-national deployments averaging 10,000 – 50,000 users
  • Multiple strategic audio conferencing and Phone System engagements with the Microsoft Product Group

Experience

  • Integrations with Cisco, Avaya, Siemens, Nortel, and ShoreTel – vast voice and PBX knowledge
  • Numerous deployments across North America, Europe, and Asia Pacific

Support

  • Mature managed service organization with domestic and offshore delivery support centers in India, China, Mexico, and the U.S.

Key Partnerships

When it comes to real-time communications, ensuring project success often requires support from hardware and software vendors. We partner with the following organizations to meet customer demands, offer product flexibility, and to achieve overall solution satisfaction.