Chief Strategist, Customer Experience Platforms
Mark Polly has more than 35 years of strategic technology advising experience.
Mark works to create great customer, partner, and employee experiences. He specializes in web content management, portal, search, CRM, marketing automation, customer service, collaboration, social networks, and more. Mark helps clients understand the impact of data, analytics, and artificial intelligence systems on these experiences.
Customer experience platforms are sometimes the tip of the spear for digital transformation. When you’re going through digital transformation, the focus should always be on what you are doing to enhance the customer’s experience with your company.Mark Polly, Chief Strategist, Customer Experience Platforms
How Mark Helps Streamline Digital Platforms
Insights from Mark
Our Chief Strategists possess a wide range of expertise and skills to help you successfully define, develop, and implement your business or technical strategies. They are experts who help our teams flawlessly deliver impactful solutions for the long term.
Mark discusses his role as a chief strategist, his advice on developing strategies in this industry, and his life beyond the role of chief strategist in our special Q&A.