Healthcare

Digital Health

Enhance the Consumer Experience with Digital Health

NEXT-GENERATION DIGITAL HEALTH

Digital health is coming of age, bringing new capabilities and creating new expectations in healthcare interactions and care delivery for patients, members, and the ecosystem that supports them.

We see digital health at the heart of every major strategic imperative facing the industry as it transforms to meet evolving consumer needs, shaped in large part by consumer experiences outside of healthcare. This digital transformation is pushing the boundaries of traditional healthcare models to drive more affordable care, provide better access, deliver personalized and contextualized experiences, improve quality and health outcomes, meet the consumer-patient-member where they are at, and innovate new products and channels to serve them.

As digital health matures, selective implementation of point solutions does not achieve the end-to-end experiences across channels and touch points that patients and members demand. Point solutions also introduce barriers to improving operating models and driving real-time and prescriptive insights and actions across a broad portfolio of disparate solutions.

Next-generation digital health will seek to overcome these limitations through a more holistic and integrated approach that enables experience, engagement, and care delivery in a seamless fashion.


PERFICIENT AND DIGITAL HEALTH

We have deep industry expertise, cutting-edge digital health perspectives, expert competencies across an array of technology specializations, and the creative expertise of our digital agency. We combine these to enable you to deliver differentiated, unified experiences across channels, build new capabilities products, and drive operational improvements more fluidly.

Delivering on the promise of digital health is a journey. Leveraging your data to its fullest potential requires a pragmatic, yet flexible plan. Understanding where you are, where you need to be, and how to get there is critical in ensuring a successful journey. The creation of an enterprise roadmap provides the framework for the creation of a world-class data environment.

The journey requires a series of strategically planned customizations, integrations, innovative sparks, creative energy, and pragmatic compromises working toward a broader vision. We deliver that to solve your unique digital health needs.

OUR FOCUS ON 3 KEY DOMAINS

Engagement

Create and enable frictionless and compelling engagement across the healthcare journey

Delivery

Digitize the delivery of care in the most convenient, cost-effective and impactful settings

Insight Creation

Dramatically improve health outcomes and operational excellence through digital coordination and creating insight

OUR EXPERTISE

  • Business (aligning business and digital strategy)
  • Digital (designing experiences, optimizing marketing, and digital execution)
  • Technology (engineering, deployment, integration)
  • Deep partner relationships with critical platform vendors and trusted client advisors

Let us help you tackle the next generation of digital health. Leverage our creative energy, years of award-winning healthcare experience, and comprehensive technology expertise to execute your unique digital health vision.

CXIQ Assessment for Healthcare

Our CXIQ offering is a diagnostic that evaluates a company’s effectiveness in creating, delivering, and sustaining a compelling customer experience. The six-week engagement is an effective way to engage the management team, create alignment, and guide decisions about where and how to improve CX.

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