b2b COMMERCE

Customer Relationship Management

 

Knowing your business and your product is important, but it’s just as crucial that you know your clients. The buying journey doesn’t end after the sale in B2B. Buyers will continue to seek support post-purchase, and building a relationship with your customers will not only encourage future sales, but create loyalty and trust. A customer relationship management (CRM) system tracks where prospects and customers are in your sales cycle and records client information to create a 360 degree view of each customer. Having a profile for your client can enable your sales teams to better assist customers, boost future sales, and streamline the entire ordering process.

Watch the video above to learn more about the value of a CRM system in B2B.

Up Next: Learn More About the Value of An Order Management System in B2B

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