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Sitecore Names Perficient Digital a 2018 Experience Award Winner for Dignity Health Patient Experience Pathways

Premier agency and Sitecore Platinum Partner to serve as Gold Sponsor and showcase expertise at Sitecore Symposium 2018 

SAINT LOUIS (Oct. 8, 2018) Perficient, Inc. (NASDAQ: PRFT) (“Perficient”), the leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, today announced that its agency, Perficient Digital, has received the 2018 Sitecore Experience Award for its best-in-class use of Sitecore as a Digital Experience Platform. The Sitecore Experience Award, announced in advance of the Sitecore Symposium 2018, recognizes Perficient Digital’s delivery of customer-centric digital environments for its client Dignity Health, one of the nation’s largest healthcare systems with 40 hospitals in Arizona, California, and Nevada. Together, Perficient Digital and Dignity Health have partnered to engage each consumer and patient to streamline both patient and provider experiences.

As consumers’ expectations for convenient digital access continue to rise, so has the importance of delivering personalized, frictionless experiences. Today’s healthcare organizations are no exception to this demand and need to deliver positive experiences across the entire patient care journey from initial engagement to treatment and long-term preventive care to help optimize clinical outcomes. 

“To carry out their mission to increase access to high-quality, affordable patient-centered care, Dignity Health is continuously looking for the latest innovations to help transform the way it interacts with consumers and patients,” said Stephen Tynes, principal of Perficient's Customer Experience Platforms practice. “In leveraging the Sitecore Experience Platform, we’ve ensured Dignity Health continues to have the right technologies and systems in place to deliver engaging, contextual, and personalized experiences for all.”

Using Sitecore XP, Dignity Health and Perficient built a “Find a Doctor” website that allows consumers to find providers and schedule appointments easily. In addition, by coupling Sitecore with an identity management solution, the team launched the My Home web experience, which allows patients to build their health team, map relevant locations, pay bills, schedule appointments, request prescription refills, access clinical information, and securely message with their provider – all in one place. 

“Patient engagement is a top priority for Dignity Health and our consumer-centric My Home web experience increases patients’ access to quality healthcare on an ongoing basis. Through our partnership with Perficient, we’ve empowered our patients to take ownership of their health journey, and increased the efficiency of the entire care journey for our physicians and our network,” said Michael Seagraves, senior director, Digital Strategy and Operations, Dignity Health.

“We’re proud to be a trusted partner to Dignity Health and are thankful for this recognition from Sitecore,” continued Tynes. “Dignity Health set out to create an experience that further enabled them to connect with their patients, where, when, and how they prefer. In drawing upon our deep understanding of the healthcare industry and coupling that with our extensive technical capabilities within the Sitecore and Microsoft technology stacks, we were able to deliver a solution that provides relevant information and content when and where their patients prefer. Dignity Health continues to innovate in the overall delivery of care, and, as a result, continues to improve patient outcomes.”  

Perficient Expertise in Action at Sitecore Symposium 2018

In addition to its award-winning Sitecore expertise, Perficient Digital will serve as a gold sponsor of the Sitecore Symposium event, held Oct. 8-11 in Orlando. Our experts will be on hand in Booth #305 to discuss how we help clients design, architect, and implement sites that enable marketers to make quality impressions at all stages of the customer’s journey, as well as how Perficient’s expertise across technologies enables us to facilitate complex integrations with a variety of applications. As a gold-certified partner in Microsoft’s cloud competencies and a National Solution Provider, the Perficient cloud team will be on hand to discuss its experience in deploying, hosting and managing Sitecore environments on Azure, as well as support other cloud providers.

In addition, during Sitecore Symposium, attendees can also can connect with and learn from Perficient experts during several presentations, including:   

Working with JSS Gold Master and Marketing Automation
Tuesday, Oct. 9 from 4:15 – 5:00 PM ET
Two of Perficient’s Sitecore MVPs Corey Smith and Rick Bauer provide a wide-angle view of JSS and Sitecore Marketing Automation. Focusing on developers, their session provides a high-level understanding of what the end product of Sitecore Marketing Automation should look like from a marketer’s perspective based on real-world use cases. Then, Smith and Bauer pop open the hood and show how it was achieved using JSS, including tips, tricks, and lessons learned.

Driving an Immersive Customer Experience With Sitecore Experience Commerce + IoT
Wednesday, Oct. 10 from 3:00 – 3:45 PM ET
How can you leverage Sitecore to drive a better customer experience? In this session, Sitecore MVP Richard Seal will co-present and demonstrate how companies can combine IoT, xConnect, xDB, Marketing Automation, EXM, and SXA, all tied together with Sitecore Experience Commerce, to deliver a more personalized, meaningful experience for customers at a fictional theme park called SitecoreLand! Using IoT devices to track park entry and exit as well as engagement with rides and concessions, they provide incentives and special offers to park guests to optimize line wait times and concession traffic. With marketing automation and EXM, they upsell ‘Fast Passes’ to skip long lines or cross-sell ride or park merchandise.

Elevate Your Career Experience: Empowering Women in Technology
Wednesday, Oct. 10 from 3:00 – 3:45 PM ET
It’s no secret: Diversity in business is smart business. Still, according to the National Center for Women & Information Technology, women only make up 26 percent of the workforce in computing professions. During this session, a panel of 18 female Sitecore MVPs, including Perficient’s Wendy Derstine will discuss why ensuring gender equality is good for business; how companies may inadvertently be contributing to a gender gap; and how we can all take steps to close this gap in the tech industry.

The Power of Perficient Digital + Sitecore

Perficient is one of Sitecore’s elite Platinum Implementation Partners. Perficient has more than 80 Sitecore certified consultants and 10 Sitecore MVPs on staff in North America. Perficient Digital and Sitecore combine the innovation and imagination of a digital agency with the strategic insights and technical capabilities of our Sitecore platinum implementation specialists. Driven by customer insights, we gather and analyze the data to design, architect, and implement websites built on the Sitecore platform. Our experts craft an experience that tells a story and enables you to connect with consumers where they are – across mobile, tablets, and desktops. And, with a deep understanding of business needs and extensive technical capabilities, we can integrate solutions across a wide variety of applications, providing a seamless customer experience. 

For live updates during Sitecore Symposium, follow Perficient and Perficient Digital experts and thought leaders through their Perficient and Perficient Digital blogs and on Twitter: @PRFTDigital.

About Perficient
Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions. Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers, and partners; and reduce costs. Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. Perficient is an award-winning Platinum Level IBM business partner, a Microsoft National Service Provider and Gold Certified Partner, an Oracle Platinum Partner, an Adobe Premier Partner, and a Gold Salesforce Consulting Partner. For more information, visit

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