Partnership will Combine Technology and Commerce Expertise to Create a Holistic Customer View and Enhance the User Experience
SAINT LOUIS (Nov. 5, 2020) – Perficient, Inc. (Nasdaq: PRFT) (“Perficient”), the leading global digital consultancy transforming the world’s largest enterprises and biggest brands, today announced that it and HCL Commerce, a leading, cloud-native Commerce platform provider, have been selected by 2-10 Home Buyers Warranty (“2-10”) to deliver digital transformation initiatives that will create a holistic customer view and enhance the user experience.
2-10, a home warranty company that provides products and services for homeowners, real estate professionals, and builders, provides its customers online access to products and services, including purchasing coverage, filing a claim, and viewing the status of their claims and coverage, among other capabilities. The current platform and supporting applications were custom built for each separate product area, which creates inconsistencies for users and prevents 2-10 from having a single view of their customers.
Under the multi-year agreement, Perficient and HCL Commerce will transform the 2-10 website to create greater efficiencies across operational, sales, and customer experience aspects of the business. The partnership will combine HCL’s technology with Perficient’s commerce expertise and Agile methodology to deliver a single, holistic customer view for 2-10 while instituting several user experience improvements, including a mobile-friendly interface and single sign-on capability.
“We’re excited to announce this project and to collaborate with such capable partners,” said Steve Martinez, Chief Innovation and Technology Officer, 2-10 Home Buyers Warranty. “As we continue to grow our business, we have been highly selective of the technology we use to ensure it can support us as we evolve, and we believe HCL Commerce has the capability to scale to meet our needs. A project like this requires a trusted partnership, and Perficient has proven themselves to be a collaborative and reliable partner with the experience to match.”
“2-10 Home Buyers Warranty is one of the premiere home warranty companies, and we’re thrilled to partner with them to digitally transform their business,” said John Ambrose, managing director of Perficient’s commerce practice. “Today’s customer platforms provide users with seamless experiences at their fingertips while giving businesses the visibility it needs to acquire new and retain existing customers. We look forward to collaborating with HCL and deploying our expertise to deliver a quality customer experience to 2-10 Home Buyers Warranty.”
A trusted end-to-end digital partner with more than 20 years of experience, Perficient combines customer experience expertise with design solutions to help brands engage the right audience to maximize ROI and build brand loyalty. For more information about Perficient’s consumer markets and customer experience expertise, subscribe to Perficient’s blog, and follow us on Twitter and LinkedIn.
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, we bring big thinking and innovative ideas, along with a practical approach to help the world’s largest enterprises and biggest brands succeed. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. Perficient is an award-winning Adobe Platinum Partner, Platinum Level IBM business partner, a Microsoft National Service Provider and Gold Certified Partner, an Oracle Platinum Partner, a Gold Salesforce Consulting Partner, and a Sitecore Platinum Partner. For more information, visit www.perficient.com.
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