There’s a Better Way for Global Delivery

Customer innovation and operational excellence are the hallmarks of digital transformation success. Companies on this journey face pressures to innovate quickly while reducing costs to deliver enhanced solutions.

Successful global delivery engagements can be challenging. We champion Optimized Global Delivery as an approach to help lower delivery costs and maintain high quality. When executed properly, it is a powerful model for systems and software development, testing, and support.

We have helped Fortune 1000 companies across various industries scale large, complex projects and manage costs through our fully owned and operated global and domestic delivery centers.

What sets us apart:

  1. More than 1,000 full-time employees in our fully owned and operated global and domestic delivery centers. You’ll benefit from stability, security, focus, and control with each and every project.
  2. High-caliber talent. We’re highly selective in our recruiting and seek individuals who are ready to take on new challenges and grow their careers. We also invest in our colleagues to develop their skills, which fosters loyalty and reduces turnover. (Consistently less than 15% in India)
  3. Unwavering commitment to Agile. We’ve embraced the Agile methodology since launching our first global delivery center in 2005. Shift-left testing, DevOps, and continuous integration are concepts we pioneered that are built into our agile methodology.

What you can expect:

Your success is our success. We’re committed to developing and delivering quality with every engagement.

The size and footprint of our delivery centers provide the resources to scale your projects, from launching new apps and customer experience portals to receiving ongoing support for deployed applications. And yet, despite our larger size, your projects receive the same dedicated attention you would expect from a smaller boutique firm.

Perficient Software Factory

Agile methodology has been part of our operational DNA from the beginning, and we continue to embrace it today.

Our offshore teams operate smoothly because of our unique agile methodology that virtually eliminates the risks associated with multi-shore development and delivery.

This approach includes:

  • Increasing visibility into progress through rigorous performance measures
  • Measuring delivery progress by working code and functionality, not documentation or percent complete line items
  • Assessing progress with delivery frequently occurring in weeks rather than months
  • Putting communication and cross-team interaction above everything else rather than documentation
  • Aligning people, process, and technology in a way that supports open collaboration

The Perficient Software Factory puts you at the center of the engagement. It represents a highly evolved and rigorous execution model for solution delivery. 


QA and Testing

Our quality assurance and testing center of excellence (CoE) covers the full lifecycle of testing activities, from integrated development testing through final validation QA, as well as load/performance testing. The QA/Testing CoE provides additional processes, templates, and artifacts such as:

  • Test planning and estimation worksheets
  • Test case development process pattern and templates
  • Test automation best practices and frameworks
  • Optimal test coverage best practices
  • Test reporting models and dashboards

Consultant Certifications

Competencies in our global delivery centers align with our overall strategic partnerships, company-wide practices, and industry specializations.

  • Microsoft (.NET, SharePoint)
  • Salesforce (Admin, Developer)
  • IBM (WebSphere Portal, Commerce, Message Broker)
  • Adobe Experience Manager
  • TIBCO Certified Developers
  • Magento
  • Insite
  • Sitecore
  • OCP
  • Project Management (PMP)
  • Agile SCRUM Alliance (CST, CSM, CPO,CSD, CSP)

Managed Support

Your IT organization may rely on internal development staff to support deployed applications. The drawback to this is hidden, elevated operating costs that come at the expense of predictable delivery when you remove developers from strategic project work.

However, completely relying on offshore support teams often falls short of expectations because of overusing junior resources, high turnover, and lack of experienced staff to address complex production issues.

Our SupportNet blends team members from our extensive U.S. footprint and our CMMI Level 5 global delivery centers to provide a comprehensive, configurable, and reliable solution that can scale to 24x7 support. We provide proactive and reactive support for your IT applications whether you have commercial off-the-shelf configurations and or custom applications.

Locations

Chennai, India

  • 360+ professionals
  • Level 5 CMMI certification (highest level) from Software Engineering Institute (SEI)
  • ISO 27001 ISMS certification
  • SSAE 16 SOC 2 Type II certification
  • Separately secured operating environments available

Nagpur, India

  • 360+ professionals
  • Level 3 CMMI certification from SEI
  • Level 5 CMMI certification in progress
  • ISO 27001 ISMS certification
  • SSAE 16 SOC 2 Type II certification in progress
  • Separately secured operating environments available

Bangalore, India

  • 50+ professionals
  • ISO 27001 ISMS certification

Hangzhou, China

  • 130+ professionals
  • Level 5 CMMI certification from SEI
  • ISO 27001 ISMS certification

Lafayette, Louisiana

  • 70+ professionals
  • Complements offshore delivery centers
  • Broadens flexibility and capacity to securely serve our U.S.-based clients

Mexico City, Mexico

  • 200+ professionals engaged in U.S.-based and Mexico domestic projects
  • Level 3 CMMI certification
  • Agile methodology

SUCCESS STORIES

Digital Transformation Empowers Patients and Reduces Healthcare Costs

Challenge & Opportunity

One of the nation’s largest integrated managed healthcare consortiums sought our help with its digital transformation. Our domestic delivery team was engaged to improve the overall experience of members’ online profiles and develop a mobile application.

Solution Highlights

  • Implemented a new platform using Adobe Experience Manager that includes resources for members to easily manage tasks
  • Developed and deployed a mobile app using AEM that allows members to manage their profiles, view appointments, and schedule payments

Key Benefits

  • Significantly improved customer satisfaction with the new web and mobile experiences
  • Enabled personalized content for patients and improved response to their needs Improved the ability to empower patients and reduce healthcare costs
  • Client’s internal teams can more easily and consistently manage content on its digital channels

Reduced Analysts’ Transaction Time with Integrated Financial Reporting

Challenge & Opportunity

Depository Trust & Clearing Corporation (DTCC) is a post-trade financial services company providing clearing and settlement services to the financial markets. Analysts spent nearly 75% of their day aggregating and assessing nearly a billion trades per day for risk. Our global delivery center in Chennai worked with DTCC’s offshore team on several engagements over the last five years.

Solution Highlights

  • Developed custom applications for financial reporting and risk analysis
  • Supported content management and UI development, data warehousing, big data and reporting
  • Facilitated projects for DevOps, cloud, automation, business process management (BPM) as well as core Java and API development

Key Benefits

  • Helped risk analysts interpret financial data in a timely and visually effective way
  • Reduced analyst task transaction time by 50%
  • Showcased data in a visually compelling way, increasing analyst efficiency
  • Established a data warehouse for transaction processing