Optimized Global Delivery

Fully Owned and Operated Global Delivery Centers Across the Globe

Optimized global delivery means having the capability to staff the right skill in the right place at the right time. Enterprises looking to lower delivery costs while maintaining high quality often turn to a multi-shore delivery model, which can include on-shore or off-shore resources. Delivering a successful multi-shore engagement can be challenging. When executed properly, however, it can be a compelling and powerful model for systems development, testing, and support. Our fully owned and operated global delivery centers offer a complete solution that we call Optimized Global Delivery.

Global and Domestic Delivery Centers

Combining our broad U.S. footprint with our global delivery centers, we offer high-quality delivery at superior value. Using an Agile methodology specialized for global delivery, we create a high degree of visibility and predictability. Perficient’s resources and expertise include:

  • Development center in Hangzhou, China with Level 5 CMMI certification from the Software Engineering Institute (SEI) and ISO 27001 (Information Security Management System)
  • Development center in Chennai, India with Level 3 CMMI certification; ISO 27001-2013 ISMS certification; and SSAE 16 – SOC II (formerly SAS70)
  • Development center in Nagpur, India
  • Domestic delivery center in Lafayette, Louisiana, which augments our global delivery centers and broadens our flexibility and capacity to serve clients 

Agile Development

What allows our off-shore teams to operate smoothly is our unique Agile methodology that virtually eliminates the risks typically associated with offshore development. An Agile approach is ideally suited to mitigating some of the common risks associated with multi-shoring, specifically:

  • Increasing visibility into progress through rigorous performance measures
  • Delivery progress is measured by working code and functionality, not documentation or ‘percent complete’ line items
  • Delivery should occur frequently – in weeks rather than months to truly assess progress
  • Communication and cross-team interaction above all else – not reams of documentation
  • Collaboration based on a Web 2.0 concept and tools that support open collaboration


Our CMMI-Level 5 Agile methodology is part of our overall Enable Methodology which covers the full project life cycle. The Agile portion of that methodology focuses on the ‘Execute’ stage of delivery, and blends best-of-breed practices from a variety of other methodologies. In fact, most of our off-shore colleagues are Certified Scrum Masters, and many have achieved higher degrees of certification including Certified Product Owner, Certified Scrum Developer and Certified Scrum Trainer.

Where practices from existing Agile methodologies did not adequately manage the specialized challenges of multi-shore delivery, We re-cast the original Agile principles into specialized practices that effectively mitigate the risks that can arise when delivering projects in multi-shore configurations.

Core Competencies

Competencies in our global delivery centers align with our overall strategic partnerships, company-wide practices, and industry specializations. All of these can be supported in our global delivery centers.Our quality assurance and testing Center of Excellence (CoE) covers the full lifecycle of testing activities from integrated development testing through final validation QA as well as load/performance testing. Integrated into our overall methodology, the QA/Testing CoE provides additional processes, templates and artifacts:

  • Test planning and estimation worksheets
  • Test case development process pattern and templates
  • Test automation best practices and frameworks
  • Best practices around optimal test coverage
  • Test reporting models and dashboards

Managed Services Offering (MSO)

Perficient’s SupportNet is a comprehensive and fully configurable (up to 24x7) service offering that provides reactive and proactive support for your IT applications for both commercial off-the-shelf configurations and custom applications.

Many IT organizations rely on internal IT development staff to provide support to deployed applications, incurring hidden elevated operational costs at the expense of predictable delivery as development resources are pulled from strategic project work. In other cases, pure off-shore support teams fall short of effective support due to extensive use of junior resources, high turnover, and inability to bring experienced people to bear when complex production issues arise.

Perficient’s SupportNet blends team members from both our extensive U.S. footprint and our CMMI Level 5 global delivery centers to provide a comprehensive, configurable and reliable solution that can scale to full 24x7 support and optional “SWAT” team resolution leadership.

Advantages of Our Global Delivery

  • Follow-the-sun” delivery models with best practices to maximize efficiency
  • Reduced costs, greater project transparency and an Agile approach that lowers risk
  • The attention of a boutique, with the scalability of a large global firm
  • Strong partnerships with leading software vendors including IBM, Oracle, Microsoft, TIBCO, Salesforce, and Open Source
  • Consultant Certifications
    • Microsoft (.NET, SharePoint)
    • Salesforce (Admin, Developer)
    • IBM (WebSphere Portal, Commerce, Message Broker)
    • TIBCO Certified Developers
    • Magento
    • Insite
    • Sitecore
    • Adobe Experience Manager
    • OCP
    • Project Management (PMP)
    • Agile SCRUM Alliance (CST, CSM, CPO, CSD, CSP)

Delivery Center Security

As a publicly traded U.S. company, Perficient answers to all U.S. intellectual property laws under complete jurisdiction of U.S. courts, and all contracts are written on U.S. “paper.”

  • All centers fully owned and operated
  • 100% Perficient employees
  • Certifications in SEI, CMMI, HIPAA, ISO 27001, SAE 16 (PCI DSS)
  • Protection of IP built into all security and operational procedures
  • Proven approaches for protecting sensitive information