Digital Investments to Help You Win in the Market
Whether you serve consumers or businesses, they want to access your financial products and services when and how they want.
The world’s largest financial institutions count on us to help exceed expectations and win in the market. Our thought leaders and chief strategists are here to support you — from mapping customer-focused strategies to building and executing experiences that solve your most complex challenges.
50+ of the World's Leading Public Financial Services Companies Count on Us.
Propel Your Growth Intelligently
Business growth and outpacing the competition means reimagining your business from end to end. Whether you’re working towards a customer-focused business, streamlining current processes, or effectively managing risk, we’ve got you covered.
Understanding and serving your customers’ needs is possible through a broad portfolio of innovative solutions, including business and customer intelligence tools and customer data platforms. These solutions will help you gain 360-degree customer views, allowing you to personalize offers and content to cement customer loyalty.
Modernize your front- and back-office operations with artificial intelligence, automation, and cloud platform solutions. By transforming your operations, you’ll improve data quality and consistency, compliance, and efficiency.
If you’re looking for a team with deep financial services experience and the ability to plan, build, and run your technology from anywhere in the world, look no further.
Bank on Smarter Ways to Work
Ever-changing requirements, regulations, and financial pressures – these complexities require rapid response. If your business operates with fragmented, sub-optimized, and non-integrated processes, it can drain your productivity and diminish responsiveness.
We work alongside you to connect strategy, technology, and design to streamline operations so you can:
- Meet strict global compliance guidelines
- Manage data and drive analytics
- Decrease case processing time
- Reduce time to market
- Minimize costs
Whether you’re in retail and commercial banking, investment banking, asset and wealth management, retirement services, capital markets, securities brokerage, or insurance, we can help you solve complex business and technology challenges.
Partner With an Expert
While we are not just technologists, we were founded on technology. Some of our clients come to us for our financial industry experience, and others come to us because of specific partner technology knowledge. But many lean on us for both.
We have deep relationships with many of the most impressive software providers in the world, as well as some hidden gems we can introduce. Together, we can help strengthen your operations and deepen your customer relationships.
Solutions to Your Challenges
Improving Digital Banking Capabilities with Application Modernization
A bank with hundreds of branches had a key initiative focused on improving its digital banking capabilities by modernizing its technology infrastructure. We assisted with architecture development, product selection and implementation, and the development and testing of APIs. The project enhanced the bank's online and mobile operations, an area that is vital to the company's growth plans.
Reducing the Time and Cost It Takes to Process Loans with Artificial Intelligence
An American bank holding company with hundreds of branches wanted to reduce the time and cost it takes to process loans. Leveraging AI, we developed a solution that took brought took a lending process that took 36 hours to complete and brought it down to just 1-2 minutes, savings millions of dollars a year.
Meeting Rising Consumer Expectations with a Modern Content Management System
A firm’s website failed to meet rising consumer expectations and sought a customer-focused, brand-centric web experience to support its acquisition and retention marketing strategies. We created a multi-year website strategy and migrated the company to a new content management system.
Improving Customer Feedback Processes with Customer Intelligence Solutions
A diversified global insurer sought ways to improve its customer feedback processes. We implemented artificial intelligence and natural language processing solutions to analyze claims and sales data across multiple channels, including chat, phone calls, and Net Promoter Scores. The result was a five-fold increase in the amount of reviewable data, and we reduced the time it takes to review customer feedback by 98%.
Addressing Data Privacy Requirements With Automation
A global financial services firm needed to address regulatory requirements regarding the protection of personally identifiable information (PII) and non-public information (NPI). We helped implement an automated solution that scans unstructured data repositories to find artifacts containing sensitive information, reducing risk to the bank.
Overhauling Operations Through Data Transformation
A multinational financial services corporation wanted to overhaul the way it uses data across its accounting, legal, and regulatory operations. Through a variety of technical and management consulting projects, including the implementation of master data management and data lineage solutions, we optimized its information management capabilities, automated manual processes, and enabled better insight into its data. With a sophisticated data operations program, the company has increased its productivity and reduced its overall risk.
Streamlining Workflows and Processes With Intelligent Automation
One of the nation's largest banks wanted to automate processes across various lines of business. We established a center of excellence (CoE) to support the deployment of digital process automation. The CoE, which included dozens of resources, set technical and architectural standards, provided technical guidance, enforced best practices, and promoted the design of applications in a scalable, maintainable, and consistent manner. We helped automate processes.
Ensuring Regulatory Compliance by Identifying Employee Fraud and Misconduct
A financial services firm needed to conduct a comprehensive “look-back” assessment to identify potential employee fraud or misconduct associated with unauthorized account activity, address the underlying root cause(s) of inappropriate behavior, and determine customer impact. We implemented a program that includes risk-based testing and an investigation solution that leveraged data analytics. We reduced investigation time from two hours to five minutes. The program also enables compliance monitoring on an ongoing basis.
Enabling Rapid Innovation Through Software Delivery Transformation
A leading securities brokerage's legacy systems prevented the rapid innovation required to meet customer expectations. We implemented cloud and microservices solutions that transformed its software delivery processes. In addition to a lower total cost of ownership, the firm is now able to develop and release new applications to its customer faster.
Meet An Expert
Byron Gifford leads Perficient’s collections optimization practice, where he has helped many banks and credit unions improve their loan losses, increase customer retention, and reduce operational expenses by modernizing their collections and loss mitigation process engines. Byron specializes in developing innovative and dynamic contact strategies and creating cultures that focus on enhancing customer experiences and retention.
David Wiesel is the general manager of the financial services business unit at Perficient and is responsible for the team’s key activities and overall growth. He plays a critical role in overseeing client relationships and group operations.
Ken Fishman is a director with more than 30 years of experience managing and delivering technology and consulting services for Fortune 500 banks and insurance companies. He has expertise in building and running optimized global delivery programs that meet clients’ most stringent requirements.
Scott Albahary is a strategist at Perficient, where he applies his wide range of knowledge and skills to help our financial services clients define, develop, and implement business and technical strategies. He specializes in the wealth management, banking, and insurance industries, working with clients to improve business processes across the full client lifecycle.
Chandni Patel is a director focused on driving delivery excellence for Fortune 50 financial services institutions. She is an expert in digital assets, including blockchain and cryptocurrency.
Elias Lopez leads Perficient’s payments practice. He is an industry veteran who has led key strategic consumer and commercial initiatives at various financial services firms, including a leading payment services company. Elias has also led the development of solutions that allow companies in all industries to accept payments from their customers.
Kevin Colletti is a director of digital strategy at Perficient. He has extensive experience working with senior management teams at financial services institutions to develop innovative digital strategies and solutions for complex problems.
Brian Bell leads Perficient’s insurance practice. He brings more than 25 years of experience to the company, half of which was spent at a Fortune 100 diversified insurance company. He has served in many key positions during his career, including marketing, finance, and technology.
Explore the Elements of a Digital Collections Transformation
A Pathway to Improved Loss Rates and Happier Customers
What if you could develop an end-to-end multichannel communications roadmap to improve the customer experience and reduce loan losses?