The Best Customer Experiences – When, Where, and How They’re Wanted
To deliver the consistently high-caliber service that customers demand, you need high-caliber reporting built on quality data. Oracle Service Cloud Solutions is a SaaS-based offering focused on world-class support. The solution spans customer self service, contact agent desktop, social media monitoring and collaboration, and analytics. Robust knowledge management capabilities ensure that customers can self service themselves and agents can provide quick consistent responses to customers. Users can effectively utilize all customer interaction channels – email, chat, phone, social – within a single consolidated agent desktop. Mobile solutions allow you to interact with the solution on your preferred tablet or smartphone.