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Azure Self-Service Bot With Backend Integration Pilot

Unlock Existing Investments and Processes

Automate common user interactions and answer questions from existing knowledge bases using natural language processing.

What It Is

Get the perfect on-ramp into the world of intelligent bots, coupled with real-world enterprise integration. We’ll tailor an engagement to quickly demonstrate results that make a significant impact on users’ internal support experiences.

What's Included

We execute a short elaboration to ensure alignment on the overall solution and clarify existing dependencies to finalize the project plan, timeline, and estimated cost before moving on to solution development and implementation. The engagement typically consists of the following stages.


  • Review current ecosystem
  • Define user scenarios
  • Confirm vision and project plan


  • Develop and configure Azure Bot services plus required APIs and repositories
  • Integrate with back-end systems
  • Configure bot framework and client endpoints
  • Deploy to target environments


  • Train intelligent data models
  • Implement CI/CD process using Azure DevOps
  • Support quality assurance with client SMEs
  • Provide solution design documentation, deployment guidance, user scripts
  • Perform live demonstrations and knowledge transitions

What You Get

  • Bot application, source code, and configurations
  • Configured Microsoft Azure environment
  • Configured QnA Maker and/or LUIS environments
  • Solution design documentation
  • Azure DevOps and ARM deployment guidance
  • Live demonstrations and demo user scripts

A True Global Digital Consultancy