Large Utilities Company

The Power of Continuous Improvement

Our client is a large utility company that provides a comprehensive portfolio of energy-related products.

Charged to Improve the Business

The company launched an initiative to systematically identify and execute continuous improvement opportunities across its lines of business, while also building the infrastructure to sustain ongoing improvements.

The company implemented a lean methodology to identify a series of continuous improvement initiatives, build a roadmap for execution, and align delivery expectations to outcomes. This effort revealed the need for additional support to manage the downstream implementation of the portfolio improvement ideas.

Heating Up Operations

Our management consulting practice was asked to partner with multiple lines of business to manage day-to-day operations of the improvement program via the oversight, support, direct supervision, and roll-out of continuous improvement initiatives.

We built out the capabilities of the front-line managers and employees through coaching and formal training, and once the capabilities were developed, we assisted in setting site-specific performance goals.

Leveraging our management consulting guidance and expertise, our client is in the process of attaining its continuous improvement goals.

Results

Plugged In to a Better Way of Working

Leveraging our management consulting guidance and expertise, our client is in the process of attaining its continuous improvement goals.

  • Updated standard operating procedures for production areas, leader-standard work, and back-office functions
  • A standard methodology for creating toolkits, training, and executive reporting
  • Through the continuous improvement program, the company is increasing efficiency in its capital build and operational maintenance business processes

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