Skip to main content

Perficient Strategic Positions

Customer Experience Management

People holding a heart and stethoscope

Caregiver Enablement

Enablement strategies, services, and resources to empower and support caregivers.
A hand holding a blue smiley face

Employee Experience

Employee Experience (EX) is crucial for business success, integrating human and digital touchpoints to enhance engagement, retention, and overall performance.
A stack of coins by a toy car.

Captive Finance in Automotive

Mobility transformation is calling for automotive financing products and services that align with modern customer journeys.
An online customer rating survey, tile.

Modern Customer Service

Leading brands transform customer service with AI, data, and automation to prioritize omnichannel, personalization, and self-service for seamless, efficient care.
Doctor with medical symbols floating in the air above a tablet device.

Omni-CX for Med Device

Utilizing an omni-CX approach to boost awareness, differentiation, conversion, and long-term loyalty.
A person searching for an item on a store app on their phone.

Search-Driven Commerce

AI-powered search drives sales revenue and profits by determining the optimal products to show shoppers.
Face made out of data points and binary code, tile.

Self-Managed First-Party Data

First-party data improves data quality, customer trust, and offers direct attribution of customer experiences to KPIs.
Smartphone car app, tile.

Personalization in Automotive

Automotive companies must utilize AI, Cloud, and more to implement data-driven personalization at scale to customers
A Magnifying Glass computer chip

Search-Driven Service

Automation and self-service solutions help streamline processes, reduce manual labor, and optimize resource allocation.
A stack of packages, tile card.

Direct-to-Consumer (D2C) Manufacturing

Bypass traditional retail channels to build your manufacturing brand and gain control over the customer experience.
Bouncy balls decorated with different smiley faces, tile card

CX-Driven Organization

In CX-driven organizations, customer experience isn't just a department, it’s an integral part of business strategy.
A yellow video game controller.

Gamification

Use game design elements to motivate and engage users in non-game contexts.
A jetski creating a spiral in the wake.

Customer Data 360

Leverage customer data to improve business outcomes
A tree with overgrown, sprawling roots.

Brand and Customer Loyalty Experiences

Retain, reward, and connect with your customers.

Automotive Subscription Services

Automotive subscriptions build a lifelong relationship with consumers by providing flexibility for life’s changing needs.
A graphic of a shield

Digital Responsibility

Digital responsibility is a cornerstone of consumer trust.
A close-up of a woman's face

Consumerization

Adapting tools and technology to meet the needs of everyday consumers.
A carousel with purple and yellow glowing lights

Brand-owned Data Loop

Leverage data for a great user experience.
Snowy mountains

Journey Science

Combine research-based insights with data-driven evidence to understand, predict, and optimize the customer journey.
Someone handing a person a set of keys in a car dealership, tile card.

Automotive Direct to Consumer

Put your consumer in the driver’s seat with a user-friendly digital-first experience.
Graphic of a blue thumbprint on a computer sequence

Smart Personalization

Tailor a more relevant and meaningful user experience.
A man standing and facing a starry night sky

Frictionless Service

Never get in the way of your customers – enable interactions through any channel they choose.
Load More

Our Strategic Positions accelerate and optimize change.

Backed with insights from over 300 strategists and more than 1500 full-scale digital transformations, our Strategic Positions define over 55 essential capabilities that will shape your organization’s digital future.

Let's Forge the Future. Together.

Contact Us